ORGANIZATIONAL MANAGEMENT
Through the years we have become a large and successful company, bringing also great responsibility. As the largest dairy in Slovenia we are fully aware of the responsibility toward our employees, the environment, the community in which we operate, our customers and other stakeholders of the company.
We believe that we can realize long-term goals only with good relationships, which begin within the company with our employees, who are the foundation of our successes, and also with a responsible attitude to our social and natural environments.
Our task is to do everything in our power to make our activities socially and environmentally sustainable, efficient and friendly, all of which will lead to the long-term success of the company. Therefore, social responsibility is an integral part of our management strategy.
EMPLOYEES
In Ljubljanske Mlekarne we are aware that our employees are the basis for the development and growth of our company.
Therefore, we plan our activities in the field of relations with our employees strategically and implement them in the long term.
We especially strive toward acquiring and keeping enthusiastic and capable employees and thus build the culture of a successful company.
We comply with all statutory provisions, we follow the rules of ethical attitude toward the fellow man and ensure equal opportunities for all our employees.
We have been raising our standards above the statutory provisions and have further upgraded the care for the quality of life or our employees:
- we are the first company in the food-processing industry in Slovenia to have received the basic and permanent certificate of family-friendly company,
- we systematically provide for the safety, development and awarding of our employees,
- we encourage and award innovators,
- we regularly, timely and openly communicate with our employees,
- we select our Employees of the Year, who operate according to our values and our common policies,
- we offer the opportunity for our employees to spend their holidays in our own holiday facilities,
- we take part in sports games every year,
- we support the activities of the Ljubljanske Mlekarne Sport Association,
- we host former retired employees of the company on a yearly basis.
NATURE AND THE ENVIRONMENT
Milk is a great gift from nature and so here at Ljubljanske Mlekarne we take particular care to protect the natural environment. Efficient environmental management is one of the company’s important strategic policies.
We plan to introduce new technologies to decrease emissions and control the consumption of natural resources. We were the first company in the Slovenian food-processing industry to receive the EMAS certificate in 2013 for introducing a comprehensive environment management system. This is a scheme that covers the whole of the European Union and beyond. Its purpose is to assess and improve the effects of environment protection in organizations and to inform the public about these activities.
We devote special attention to increasing energy efficiency. We also constantly strive to reduce water consumption and environmental emissions (mixed municipal waste and industrial waste water).
Our employees, who are being regularly trained in this area, are also committed to taking care of the environment. All waste material produced by the company is separated out, and we do everything in our power to reduce water and power consumption.
LOCAL COMMUNITY
Ljubljanske Mlekarne has been active for over half a century. Now fully part of the fabric of society, we have established many ties with the local environment in this time. Over the years we have been listening carefully to the needs of the people around us and we consider this to be one of our key successes.
We are proud to have been able to support numerous projects in the field of humanitarian aid by sponsorship and donations. We invest in sports, education, science and culture, and we actively participate in local communities.
Milk is the basic foodstuff for everyone, and it is especially important for the youngest, this is why we provide it to those who can hardly afford it – safe houses, maternity homes and crisis centres across Slovenia. In total, we donate almost 30 thousand litres of Alpine milk every year.
Through partnership relations and the Slovenian Olympic Committee we help the sporting achievements of the Slovenian alpine skiers and athletes
Our doors are always wide open to students from various fields of study, who are eager to learn and with whom we look forward to share our knowledge from different business areas.
The support to the broader and immediate social environment is our ongoing commitment. It helps us keep and maintain good relations with the public, and at the same time it increases the loyalty of our employees. Many among them, their children, other family members, friends, acquaintances … are, in fact, members of various organizations that we support, to which we even dedicate an annual internal competition for sponsorship funds.
GOOD BUSINESS PRACTICE
The foundation of our strong relations with our company’s stakeholders are the examples of good practice we have in place in all areas. Our guidelines are set out in our Code of Conduct, which is the basic manual to be followed by all employees. We have clearly defined our responsibilities, outlined the frameworks for our operation and defined the appropriate conduct in various business situations.
The written guidelines for good business practice assist when dealing with the dilemmas that come up in everyday challenges, and the code serves as an important good business practice guide for all those who contribute to the success of Ljubljanske Mlekarne.
CUSTOMER RELATIONSHIPS
Our prime focus is ensuring that our customers are happy with our products.
For them, we develop delicious products from well-known brands such as Mu, Alpsko Mleko, Ego, Planica, Jošt, Maxim Premium and others. We also ensure that all our products are packaged safely and securely and stacked on shop shelves in time. We also ensure that all information required by law is clearly and accurately specified on all our products. This is also an important reason why our customers trust us, and this has been an important factor in our success.
We push the boundaries of classic advertising methods with new, digital communication tools and innovative promotional activities. Our aim is to communicate creatively, thereby enhancing visibility and differentiation. Nevertheless, we always take care not to mislead the customers with the content or form of our marketing activities.
Our communication is open and two-way in nature. We have a customer assistance centre available to help with any queries, and we would be happy to listen to your comments and answer your questions on our social media channels.”
